Omnichannel Retail Software Company

Elevating Retail Performance with Omni-channel Retail Store Software

Seamlessly integrate your point-of-sale (POS), CRM and loyalty management, merchandise and inventory management, promotions planning, and analytics to create amazing customer experiences. Get One Version of Truth of your inventory, a Single View of your customers and offer features such as Click & Collect (BOPIS/ROPIS), Click & Deliver, Endless Aisle, and Easy Returns to your customers.

Proven Benefits of ETP Omni-channel Retail Software Solutions

Click and collect

Customers can purchase products online and pick them up at their preferred store

Endless aisle

Order products not available in stores and have them shipped directly

Click and deliver

Customers can purchase products online and have them delivered to their preferred location

Easy returns

Customers can return products at the store or have it collected from the desired location, irrespective of the channel of purchase

Single view of customer

Access customer information across all ETP modules as well as all channels including brand kiosks, social media and online stores

Channel-based promotions

Develop, track, modify relevant promotions for different retail channels

Unified view of inventory

Have a holistic view of the inventory available across all retail touchpoints to manage stock movement, pricing, location and shipping options

Build loyalty

Seamless visibility and control of loyalty programs across all customer touch-points

Customer feedback

Receive actionable feedback from customers to measure and improve store productivity

Omni-channel POS Software

Enable a Unified Customer Experience Across Channels

ETP’s Omni-channel POS – ETP V5 Omni-channel Store – provides your customers a seamless experience across all your retail touch points turning your point of sale into a point-of-delight for both your customers and your store staff.

It is fast, reliable, easy to learn and use with touch-screen technology and offers you the following benefits:

The ETP Omni-channel POS software is integrated with an in-transaction CRM system which creates a single view of the customer right from registration to billing to customer specific promotions to loyalty management
It is a JPOS compatible Java-based and platform independent, robust and flexible system, capable of high volume transactions
It can fit within various corporate environments thus leveraging your company’s existing IT infrastructure and lowering your operational costs
It is Payment Card Industry Payment Application Data Security Standard (PCI PA-DSS) certified so you can ensure the data security of your customers’ payment information
ETP Omni-channel Store solution offers features like click and collect, click and deliver, endless aisle, and easy omni-channel returns and exchanges

Omni-channel CRM & Loyalty Management

Enhance Omni-channel Customer Experience

The ETP Omni-channel Retail CRM software integrated with the ETP Omni-channel POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily.

The ETP Omni-channel CRM solution is an in-POS Solution and it connects the business back-end operations with the supply and demand channels
Customers can peruse, pick, purchase, like, promote, review, search, seek information, and provide feedback from anywhere at any time
Omni-channel customer registration allows for centralized management of all customer data. Information fed through any channel is instantly updated in the CRM and easily reflected for viewing and editing in the other channels
Using the Omni-channel retail CRM software, channel-based promotions can be developed, tracked, and modified while capturing valuable customer feedback
Customers are delighted with personalized offers and empowered with multiple retail channels, modes of payment and delivery options which further aid sales frequency
Its loyalty management functionality enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across a chain of stores or channels. The in-POS earn and burn feature enables your customers to instantly register and accumulate loyalty points acquired through both online and offline purchases

Omni-channel Inventory Management

Ensure 100% Order Fulfilment and Manage in-Store Inventory Processes

ETP Omni-channel Inventory Management module of the ETP Omni-channel Store solution helps you manage and control the different inventory processes carried out inside stores both for retail sales and online sales. It reduces the stock take lead time for updating physical count of the store inventory allowing you to manage stock transfers, local purchases & quick productwise stock take at the store while also offering you the following business benefits:

Ensure higher sales and greater order fulfillment % by having real-time inventory sync across all your channels
Match your promotions with your inventory leading to higher inventory turns and lower cash requirement
Ensure loss prevention by monitoring and controlling shrinkage and pilferage at the stores
Reduce lost sales by looking up inventory available in the warehouse or at your other nearby stores
Reduce the need of more warehousing space by managing fulfilment from your store back offices by using them as regional warehouses
Increase the number of replenishments at the stores leading to a higher fill rate in the warehouse and in turn, optimisation of your working capital

We selected ETP because of its market presence, product and domain knowledge. The selection was also easy since some of our competitors in the other parts of the world had already chosen ETP. They helped us overcome our internal challenges and accommodated very well to our requirements. As an enterprise, we are in the long haul with ETP as our partner in success and growth.

Leading Retailer in Indonesia
Research Development Advisor

ETP has been our partner since the last seven years and we have seen their incredible market and domain knowledge with a dedicated and committed team. Their solutions worked very well within our enterprise and our franchise operations. I think our choice of ETP as our retail technology partner has been on the mark and we shall be strengthening our partnership and rolling out more modules that they have on board.

Leading Apparel Retail Brand
MD

With ETP, we have a partner who not just understands technology but also our overall business. That really adds value for us! As a CIO, they made my life simple by bringing all the top process functions and best practices. They understood our requirements so well that their solution needs no customization till date, just some add-ons. They are highly responsible and responsive in delivery and I immensely enjoy working with them.

Leading Lifestyle Retailer in Malaysia
CIO

Leverage Mobile POS (mPOS) technology to improve store productivity

Eliminate long queues in-store and avoid lost sales

Quickly register customers into your CRM program and allow them to earn loyalty points immediately

Service customers where they are in the store, rather than making them queue and crowd at the till

Improve salesperson productivity with easy customer and inventory lookup functionality

Leverage Mobile POS (mPOS) technology to improve store productivity

Eliminate long queues in-store and avoid lost sales

Quickly register customers into your CRM program and allow them to earn loyalty points immediately

Service customers where they are in the store, rather than making them queue and crowd at the till

Improve salesperson productivity with easy customer and inventory lookup functionality

500+

Brands

$18 Billion

of Merchandise

24

Countries

FAQs

What is the use of POS Software?

A POS system is a set of software packages, either cloud-based or accompanying compatible hardware packages, that is used to organize and operate your retail business. The software links your customer service, inventory, marketplaces, accounting, payroll and other departmental functions within one program, which helps centralize your administrative tasks. Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area. It can also improve the customer experience with efficient promotion planning, reduce ,waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

What are the key features of ETP V5?

ETP V5 is an enterprise-class Omni-channel Retail Solution that seamlessly integrates point of sale (POS), customer relationship management (CRM) and loyalty management, merchandise and inventory management, assortment and OTB planning, marketing, and promotions planning, and business intelligence (BI). The ETP Omni-channel retail software allows the scalability required for business growth. ETP V5 can be deployed comprehensively or modularly, in-premise or on the cloud, across multiple platforms, channels, and system environments.

Does ETP V5 have offline mode capability?

ETP V5 POS software has an offline mode that will continue to work, even during server downtime. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

What Industries can ETP V5 support?

ETP V5 is a proven Omni-channel Retail Software that serves market leaders in 24 countries across the Asia Paciﬁc, India and the Middle East regions and across various industries such as Apparel, Sports Goods, Health & Beauty, Electronics, Furniture & Home Furnishings, Books & Stationery, Footwear, Luggage & Handbags, Jewelry, Timepieces and many more.

How does ETP V5 integrate with other solutions?

The ETP Integrator is designed to integrate ETP V5 seamlessly with any ERP, Finance, HR, Manufacturing, and other applications, services, or databases. Leveraging on XML and J2EE technologies, ETP Integrator is platform and format-independent and has an easy-to-use, drag-and-drop interface for smooth system integration. With this flexibility, almost any solution component of the ETP V5 retail solutions can be deployed independently and integrated with existing systems. Designed to handle large data volumes, it is made for retailers who need to scale up their business. It can be implemented in parallel across multiple instances to cater to any volume of data integration. This allows you to decide on the level of collaboration and helps you maximize existing investments. It has been successfully implemented with various enterprise applications handling up to 7.1 million transactions a day.

What are the key features of ETP that differentiate it from other software?

Superior customer service that helps you deliver desired, unified customer experience with consistent and flexible customer policies across all channels and formats. Retail management software with integrated Omni-channel CRM at the POS to drive better customer relationships and ensure higher sales across channels. A powerful Omni-channel promotions engine that automatically distributes and implements targeted promotions.