ETP International, a leading provider of Omni-channel Retail Solutions in Asia, India and the Middle East, is proud to be recognized with the ‘Retail Leadership Award’ at the 12th Asia, Africa, GCC Retail & Shopping Centre Congress, held in Mumbai on 19th February 2016.
ETP’s 25 years in the retail space across more than 20 countries has resulted in ETP building an enterprise class, scalable, and secure omni-channel platform for large to mid-sized retailers. With over 300 global brands and more than 25,000 stores running on ETP systems, ETP has proven its leadership in both innovation and its ability to deliver. Founded in 1988, ETP is the leading Omni-channel Retail Solutions Company headquartered in Singapore and present in more than 20 countries across Asia Pacific, India and the Middle East. ETP has executed over 500 enterprise software projects at 25,000+ stores and 100+ warehouses and factories.
“We are very happy to be recognized for our leadership in the retail industry, at this moment in time when we are helping retailers transform from old brick and mortar models to a fully omni-channel model and embrace the new age consumer”, said Naresh Ahuja, Chairman and CEO, ETP International.
Receiving the award, Mr. Raj Jagasia, Executive Director, ETP International said, “ETP thanks its customers and partners for the long-standing relationships that have contributed to ETP’s remarkable success in the retail technology space. Through continuous research and development, ETP remains committed towards building forward looking innovations in Omni-channel Retail Solutions to help our customers drive operational excellence and achieve profitable growth, thereby getting it right in retail.”
The winners have been selected following a rigorous selection process. The Asia Africa GCC Retail & Shopping Centre Congress, represented by 40 countries from across Asia and the world, is a global platform to promote world-class retail practices that are a reflection of the vitality of retailing during a time of reinvention, as well as its increasing significance to 21st century business. The awards were handed out in the presence of company chairpersons, presidents and CEOs of leading international and national retail chains and brands and various industry thought leaders.
ETP has, over the years, participated extensively at industry events and trade shows focused on retail technology solutions. At these events, ETP has been constantly building long-term partnerships with market leaders, customers and prospects in the retail space. Through its various engagements at retail and technology events, ETP has been sharing its invaluable domain expertise acquired over more than 25 years of being associated with the retail industry across the Asia-Pacific, India and the Middle East.
With the fourth largest population in the world and a booming economy that is spurred by a growing number of millennial smartphone users (i.e., in the age group of 18 to 30 years) connected to the Internet, Indonesia is fast approaching a “big bang” for ecommerce in terms of scale and profitability. ETP was the Main Sponsor at the recently concluded Customer 360 – From Offline To Online – How To Get Your Company Ready event held in Jakarta, Indonesia on 27th October 2015. At the event, the ETP team interacted with leading Indonesian retailers from different verticals such as PT. Mitra Adiperkasa (MAP), Everbest, Lee Cooper Indonesia, Depo Bangunan, Pasaraya, Kawan Lama, Electrolux, CODE inc., Trikomsel and many more, to share and understand perspectives on how to navigate the dynamic demographics where online and offline merge in retail and how retailers can gain from the benefits that e-commerce offers in the ‘brick-and-mortal’ retail world.
Naresh Ahuja, Chairman & CEO, ETP Group, presented his views on the emerging retail technology for retailers to activate seamless operations that control all the customer touch-points and enhance the omni-channel brand experience.
ETP booth at Customer 360 event
Naresh Ahuja (centre), Chariman & CEO ETP Group with Arun Samak, CIO, PT. Mitra
Adiperkasa (MAP) and David Irawan, CIO, B&B Incorporated
ETP participated at the 17th Asia Pacific Retailers Convention & Exhibition held from 28th-30th October 2015 at the impressive Mall of Asia Complex, Pasay City in the Philippines. The team successfully networked with several leading retailers from Indonesia, Malaysia and the Philippines such as APRINDO, Primer Group, Rustan’s Group, PowerMAC, BLIMS Fine Furniture, Watch Republic and many more, to exchange their thoughts and learnings on how omni-channel retailing is disrupting the world of retail and on the new business models, strategies and technologies necessary for expanding retail business in Asia and in the global market.
ETP at the 17th Asia Pacific Retailers Convention & Exhibition, The Philippines
ETP also attended the Middle East Retail Forum and the InRetail Summit events held in Dubai, U.A.E. from 27th-28th October and from 14th-15th September 2015, respectively. Both these events brought together the who’s who of retail in the Middle East. Discussions and networking sessions at the events showcased the trends and opportunities that are making the Middle East an attractive marketplace for leading retailers across the globe, the retail dynamics in the GCC, customer centricity and omni-channel retail. The ETP team wrested optimum leverage of the opportunities that the events provided to strengthen its existing relationships with leading retailers from the region and build new ones.
At the India Retail Forum held in Mumbai, India on 15th-16th September 2015 that witnessed a gathering of more than 700 of the region’s sharpest minds in retail and retail realty businesses, ETP’s team of domain experts connected, collaborated and created outstanding concepts for harnessing the future of retail in the omni-channel era and building the roadmap for customer centric retail organizations through technological innovations that enable the modern retailers to delve deep into the consumers’ minds and offer them a hassle free, grand, unified shopping experience across the ‘phygital’ retail landscape.
ETP was the Technology Insights Partner at the South East Asian Retail Innovation & Technology Summit held in Jakarta, Indonesia on 16th-17th October 2015. At the event, esteemed speakers and delegates from retail, realty, technology and finance businesses shared their experiences and knowledge on investment opportunities, channel strategies, product marketing, supply chain and technology innovations for the mobile-first generation.
Varun Suri, Program Manager, ETP Group speaking at the event
Varun Suri, Program Manager, ETP Group, presented his views on Business and IT Innovations Asian Leadership – Focusing on Demand Chain Management. He emphasized on the importance of customer-driven operations rather than supplier-driven operations. Consumers do not wish to spend precious time in deciphering complex promotions or applications, they would rather pay more and be instantly gratified. Ease and simplicity needs to be permeated in every retail process to deliver on customer expectations.
“The secret of change is to focus all of your energy, not on fighting the old, but on building the new.” – Socrates
Retail is changing, as an industry, as a business and even as a concept. The rapidly evolving dynamics of demographics, emerging markets and raw materials, disruptive technologies, changing lifestyles and consumer expectations are some of the key elements to bring about this change. As the renowned scholar is quoted above, these conditions cease to be a challenge if retailers actively participate in building new self-sustaining retail ecosystems that explore opportunities to convert people not sales.
“Leading retailers will be those that are the best conversationalists and are good at listening to their shoppers’ needs, along with communicating a secure and self-confident image to their consumers. They will need to re-act quickly, be where the shopper is and offer relevant messaging all in the timeframe that is important to the customer.” says Al Meyers, Director of Retail and Consumer Practice, PwC.
Citing a Jones Lang LaSalle Report – Real developments will come through new ideas and a more sophisticated execution of those ideas. Consumers want emotion and they want realness; a poor imitation will fall flatter than a bad joke. They want local and global, they want ethical, they want smooth seamlessness, they want great design. They want more authenticity and they want more lively change.
Naresh Ahuja, Chairman & CEO, ETP Group , represented similar views at the 5th Annual Retail Congress Asia Pacific 2015. During the panel session, he elaborated on how customer experience and satisfaction, in the final mile of fulfilment, is one of the most critical factors for retailers.
Receiving the award, Mr. Raj Jagasia, Executive Director, ETP International said, “ETP thanks its customers and partners for the long-standing relationships that have contributed to ETP’s remarkable success in the retail technology space. Through continuous research and development, ETP remains committed towards building forward looking innovations in Omni-channel Retail Solutions to help our customers drive operational excellence and achieve profitable growth, thereby getting it right in retail.”
