Tag: ETP

Stay Ahead of the Competition with ETP V5 Omnichannel Retail Software: 9 Benefits You Need to Know

Posted on by Omprasad Devadiga

 

In today’s dynamic retail landscape, success demands agility, efficiency, and a deep understanding of your customers. And who has successfully achieved and gone beyond that? Yes, you guessed it right, it’s us, the ETP Group! ETP Group, Asia’s leading retail software, has become the foremost trusted partner of many retailers.

ETP stands out as a champion for retailers, providing powerful retail software solutions that empower retailers to excel on all fronts. With ETP by your side, you gain the tools to optimize inventory management, streamline sales, and gather invaluable customer insights — all designed to propel your business to new heights. Whether you’re a seasoned retailer or an exciting startup, ETP empowers you to navigate challenges, seize opportunities, and ultimately cultivate lasting customer loyalty.

In this blog, we will be talking about ETP V5 — an omni-channel retail software and delve deep into how it offers numerous benefits for businesses looking to enhance their customer experience and drive sales revenue.

What is V5 and Why Does it Stand Out in the Omnichannel Retailing Race?

ETP V5 – Omn-Channel Retail Software is an enterprise-class, scalable, and secure platform for large to mid-sized retailers. It comprises Omni-channel POS Software, Mobility (mobile POS), CRM Software, Marketing and Promotion Campaigns, Order Management & Supply Management, Omni-channel Analytics, and Omni-channel Connect. Its features include click and collect, click and deliver, endless aisles, a 360-degree view of the inventory, and a single view of the customer, enabling you to deliver a unified brand-customer relationship across all channels.

How does ETP V5 stand out in the omni-channel race, you ask?

In the ever-evolving world of omnichannel retail, ETP V5 stands out as the retail software that empowers you to win the race. This highly configurable solution adapts seamlessly to diverse retail verticals, ensuring a perfect fit for your business. Its scalability knows no bounds, effortlessly handling multiple countries, currencies, tax structures, and time zones.

ETP V5 goes beyond basic features, fostering a strong integration between your sales and supply chain networks. This translates to increased sales, reduced inventory costs and shrinkage, minimized stockouts, and efficient stock distribution. Imagine a retail software solution that streamlines your entire operation!

But ETP V5 doesn’t stop there. It prioritizes your customer experience with superior service, helping you drive traffic to stores, boost sales, and deliver a unified experience across all channels. Consistent and flexible customer policies ensure a smooth journey for your shoppers, no matter how they choose to interact with your brand.

ETP V5 omni-channel retail software takes omnichannel retailing a step further with an integrated CRM at the POS, fostering deeper customer relationships and driving higher sales across all channels. To truly elevate your game, a powerful promotion engine automatically distributes targeted campaigns across every touchpoint, maximizing their impact.

With ETP V5, you’re not just keeping up in the omnichannel retail software race; you’re setting the pace.

Omnichannel Retail as the Key to Customer Satisfaction & Loyalty

Today’s shoppers expect a seamless journey across online and offline channels. Omnichannel retail delivers just that, and the results are powerful. It is where a customer can use more than one sales channel, such as brick-and-mortar stores, e-Commerce/internet, mobile, etc., to research, buy, collect, return, and exchange products from a retail store.

This unified shopping experience empowers customers to browse online, buy in-store, or mix and match—all while keeping them happy and coming back for more. Irrespective of the channel of purchase, the customer has a consistent and integrated experience. ETP’s retail software solutions help you bridge the omnichannel gap, fostering customer satisfaction and loyalty that fuels your business growth.

9 Ways ETP V5—Omni-channel Retail Software Encourages Retailers to Thrive

Endless Aisle and How ETP V5 Delivers

ETP V5 unlocks the power of the Endless Aisle! Omni-channel retail customers can browse a vast selection of products online, even if they’re not physically stocked in-store, allowing retailers to have them shipped directly to the customers. This means happier shoppers, fewer missed sales, and a wider range of options to keep them coming back.

Click and Collect and How ETP V5 Delivers

The ETP V5 retail software solution empowers your click-and-collect strategy! Customers can browse online, purchase with ease, and choose convenient in-store pickup. Our software ensures smooth order management, real-time inventory visibility, and efficient fulfillment, making clicking and collecting a breeze for both you and your customers.

Unified Inventory View and How ETP V5 Delivers

ETP V5 omni-channel retail software breaks down inventory silos with a unified view! See all your stock—online and in-store—in one place. This empowers you to fulfill orders efficiently and offers click-and-collect options. But it goes beyond convenience. ETP V5 leverages this unified view to personalize the omni-channel retail customer experience. Imagine recommending the perfect pair of shoes based on a customer’s online browsing history, regardless of where they choose to purchase them. It’s targeted marketing magic, leading to happier customers and a boost in your average order value.

Easy Returns and How ETP V5 Delivers

ETP V5 streamlines the entire return process, ensuring a smooth and positive experience for your customers. No matter how a product was purchased (online or in-store), customers can choose to return it at any convenient location you offer or even have it collected for their convenience. This flexibility fosters customer satisfaction and encourages repeat business.

Behind the scenes, ETP V5 retail software efficiently manages the returned items, updating inventory and making the process seamless for your staff as well.

Click and Deliver: How ETP V5 Delivers

The click-and-deliver revolution is here, and ETP V5 puts you at the forefront. Customers can seamlessly purchase online and have their desired products delivered straight to their doorstep—all coordinated effortlessly through our software. The ETP V5 retail software solution ensures efficient order management, real-time stock tracking, and smooth delivery fulfillment, making click-and-deliver a win-win for you and your customers.

Single View of Customers and ETPV5 Delivers

ETP V5 retail software solutions shatter customer data silos. See purchase history, preferences, and more from every channel (ETP Store, mobile app, social media) in one place. This unified view fuels personalized marketing and builds stronger customer relationships.

Build Loyalty and ETP V5 Delivers 

ETP V5 omni-channel retail software unlocks loyalty magic! Manage your programs seamlessly across all channels—stores, mobile apps, and social media. This unified approach personalizes rewards, strengthens customer engagement, and keeps them coming back for more.

Channel-based Promotions and How ETP V5 Delivers

ETP V5 puts you in the promotion driver’s seat! Craft targeted campaigns for each channel—online, mobile app, and in-store. Track their performance, make adjustments on the fly, and maximize the impact of your offers. ETP V5 empowers you to deliver the right message to the right customer at the right time, boosting sales and engagement.

Customer Feedback and How ETP V5 Delivers

ETP V5 opens the door to valuable customer insights! Gather feedback across all channels, pinpointing areas for improvement and maximizing store productivity. This data-driven approach helps you refine your operations, enhance the omni-channel retail customer experience, and keep your business thriving.

How Bose Corporation Achieved Success with ETP V5 Retail Software

This is how ETP V5 retail software solutions helped Bose Corporation, one of the world’s most well-known audio giants.

Objective:

  • Improve customer service levels with enhanced POS solutions integrated with enterprise CRM
  • Complete control over all retail operations, including back-office management
  • Comprehensive promotion capability with centrally controlled deployment

Business Benefits:

  • Quick billing with product lookups and integration with varied loyalty programs
  • Complete stock and cash management with auto replication to the central server
  • Increased customer satisfaction with easy customer creation and search, hassle-free sales returns, and gift voucher management
  • Centrally controlled multi-dimensional promotions with timely analysis based on customer response
  • Automated and time-based marketing campaigns with a graphical dashboard for instant information access
  • Customer buying data to guide purchasing and marketing as well as to improve service efforts

Here’s what the Finance Manager of Bose Corp., India, had to say:

“It has continued to be an excellent journey with ETP. They not just took care of our retail pain points but also gave us a lot of value additions like reporting analytics and more, so we have accurate and timely data for analysis and take decisions basis that. We are a part of the retail industry and we aim to deliver the highest customer experience. ETP has been a partner with us in delivering that excellent experience to our customers.

Our store staff is really happy these days. Today, a customer who walks into the store and decides on a product can make the payment and take the product with the invoice in less than 5 minutes. That has been the fantastic experience thanks to ETP. We were impressed with the solution they provided for Bose India, it was a natural progression for us to extend it to our Middle-East operations and it has been successful there as well. They have helped us provide excellent customer service and are definitely the preferred partners in our growth story.”

The ETP V5 Advantage: Recap and Key Takeaways

Building on ETP’s legacy of empowering retailers, ETP V5 retail software emerges as the champion for omnichannel success. It doesn’t just manage your software; it orchestrates a seamless shopping experience across all channels.

Key Takeaways:

  • Unmatched Omnichannel Power: ETP V5 omni-channel retail software unlocks features like endless aisle, click and collect, and unified inventory, ensuring customer satisfaction and maximizing sales opportunities.
  • Customer Centricity at its Finest: Gain a single view of your customers, personalize marketing efforts, and leverage feedback to build lasting loyalty.
  • Effortless Promotions and Data-Driven Decisions: Craft targeted campaigns for each channel, track their performance, and make data-driven decisions to optimize your strategy.

Ready to see ETP V5 retail software in action? Take a free demo today, visit: www.etpgroup.com

ETP group is omni-channel technology partner at ET Great India Retail Summit & Awards 2024

Posted on by Omprasad Devadiga

The Economic Times Great India Retail Summit (GIRS) 2024 – India’s largest retail intelligence event – is being held at The Westin Mumbai Powai Lake, India on 15th & 16th February 2024. This exceptional two-day live event is poised to reshape the course of the Indian retail landscape. Bringing together leaders from every corner of the retail world, this conference and summit is a gathering of ambitions, innovations, and forward-thinking. With representation from diverse sectors, including FMCG giants, retailers, e-commerce leaders, D2C pioneers, policymakers, industrialists, industry experts, and technology solution providers, it promises an unmatched exchange of ideas.

ETP is the Omni-channel Technology Partner at #ETGIRS2024.

ETP Group is a leading Retail Software Solutions company with a 35 year track record of delivering top-of-the line retail technology products across 24 countries in Asia Pacific. ETP’s strength lies in its ability to provide robust and innovative retail solutions built with the latest technology, architecture and design. ETP V5 includes omni-channel modules like POS, CRM, Promotions, and Analytics so you can drive more traffic to stores, have a higher fulfilment percentage, and gain customer loyalty.

The “Great India Retail Summit 2024 (ETGIRS)” stands ready to script a new chapter in the annals of commerce. Prepare to embark on a journey where aspirations meet action, where innovations shape industries, and where the future of retail is not just imagined – it’s realized.

Do meet the ETP team at the ET Great India Retail Summit & Awards 2024 to know more about how ETP can help you in elevating your retail performance and e-commerce business. Connect with us to gain insights on how to kick-off your journey to creating amazing customer experiences!

4 Reasons To Partner With ETP

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4 Reasons To Partner With ETP | etpgroup.com

 REASONS TO PARTNER WITH ETP

  • Omni-channel expertise to widen your resources and capabilities to reach customers

Partnering with Asia’s leading  omni-channel technology provider brings to the table retail solutions and software backed by  domain expertise, as well as experience in strategy, consulting and implementation to improve the bottomline of  your SME and large-sized enterprise-class retailers. So you can widen your range of services and add to your basket of offerings.

  • Your partner should have strengths that complement yours.

We look forward to growing with our channel partners in the business environment. Our proven best practices gained from years of experience has leading retailers in the region put their trust in us.

  • Steady and firm partnership. 

All brands, companies or customers are all now looking to have a nucleus or point of origin to enhance their business processes and combat  their challenges. Our affiliation allows us to meet all ends from a retailer or a customer’s perspective. With the domain expertise that each solutions provider has, joining hands to work closely for better results is the only way forward that the customers will expect from us. 

  • Scalability & Growth Focus . Common Goal.

Partners help us bring  stability to our businesses and fill gaps that might exist in terms of knowledge, implementation and expertise.  Two thinking brains and expertize coming together will land up creating an ecosystem beneficial for all engaged parties: ETP, channel partner and our customers.

 

Big Data Trends You Cannot Miss Out On!

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Big data analytics is on a rising curve with organisations across industries realising the role that it plays in their business growth. The estimated worth of the big data market is all set to witness a substantial increase from US$ 46.34 billion at the end of the year 2018 to US$ 203 billion by 2020. This emphasises on the emergence of big data analytics and the subsequent change in the business landscape.

Big-data-trends-you-cannot-miss-out-on

Let’s discuss the dominant trends in big data analytics :

Rising demand of big data frameworks

The demand for big data frameworks like Hadoop, NoSQL and Spark is expected to increase by about 32.9% annually. A Forrester Report mentions that approximately 60% enterprises are expected to have Hadoop clusters implemented by the end of 2018. This will accelerate big data processing, improving the accuracy of critical business decisions through real-time insights.

Data visualisation-integrated models

Data visualisation and data discovery will come to the forefront. There has been an apparent shift in the concept of data discovery from simply focussing on data analysis to offering deeper business insights. This will in turn empower enterprises to track and closely monitor visual patterns.

Big data analytics in the clouds

The volumes of data in the database of enterprises have been increasing in leaps and bounds. Despite constant efforts from data scientists to break down. Analysing such vast volumes of information has remained a growing challenge. With lack of sufficient manpower to make the best use of these data, it is time to upgrade and digitise their software systems to the clouds to simplify big data processing. This will help in interpreting the unexploited data, also referred to as ‘dark data’.

Streaming Analytics is transforming Big Data Analytics

While cloud software has been gaining popularity since quite a few years. Streaming analytics takes it one step forward by analysing data while it is still being created. This phenomenal big data analytics trend is re-defining the meaning of real-time data analytics. This also eliminates any scope of revisiting or replicating datasets, ensuring zero tolerance for delays in big data processing.

Evidently, the future lies with big data analytics. However, the big question is “What next?”. It will definitely be intriguing to wait and watch how big data analytics unfolds in the coming years and the dynamic role that it will play in interpreting extensive volumes of data.

ETP SIS V5.5 (Shop-in Shop) Mobile Solution

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Etp-blog-etp-sis-v5-5-shop-in-shop-mobile-solution

ETP is delighted to launch the ETP SIS V5.5 (Shop-in Shop) Mobile solution for retailers.

ETP’s Mobile SIS solution helps shop-in-shop/departments store retailers better manage their sales, CRM and inventory on a convenient mobile platform in their SIS/Consignment location within department stores. Retailers can now make their replenishment more efficient to avoid over and under stock situations with online information of sales of sales and receipts from SIS stores. They can receive goods and track inventory movement at SIS stores. It removes the hassle of doing reconciliation with department stores on periodic sales and collection. Built on the technology that supports both Android and iOS, the ETP Mobile SIS solution can be hosted on premise or on the cloud.

Mr. Naresh Ahuja, Chairman & CEO, ETP Group mentioned, ‘’The problem shop-in-shop retail brands have is that they get sales information from the department stores either weekly or monthly and the data may not always be accurate. ETP Mobile SIS is a user-friendly, powerful mobile app which can allow them to record the sales (not actually produce the bill), update the system when they receive goods and also do a stock take.”

Finally! A Retail revival, but for whom?

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Etp-blog-naresh-ahuja
Two years ago I wrote about the struggles of the retail industry in my article “Retail is dead! Long live Retail”, it’s nice to see some of the predictions in this article come true! Time to reflect and see what’s next.

The US retail market, the bellwether of the industry, has finally started growing again. Retail sales are surging, up 6.4% YOY from last year this July. Store closures are down 22%.

The growth is being led by Retailers who are getting the consumer back, bringing e-commerce like service to their customers, with click and collect and curb-side pickups, concierge services, frictionless returns, store to home deliveries, and many other services. While physical retail is back, e-commerce continues to grow, interestingly a major part of this digital growth is being driven by retail giants like Walmart.

At the same time, we are seeing a number of brands and retailers heading down the slippery slope. Some of them household names. The market is clearly being divided into those who will make it and those who will not. These retailers have closed unprofitable stores, cut costs, reduced manpower, rejigged their pricing and merchandise, yet they are not able to make it out of the downward spiral. So what is the reason? Since we work with retailers across 22 countries and see some of our customers and friends in both categories, we can clearly see the difference in their approach. Some retailers see technology investments and related service costs as a necessary evil, they do not see them as strategic tools to help them win this wave of transformation both in the industry and the minds of consumers. These are the retailers who are endangered, though they can still turn around if they change their mindsets.

On the other had there are a number of retailers who are quietly embarking on large internal projects to change the way they work with consumers and the service levels they provide, transforming their technology and online presence, bringing Omni-channel and self-service initiatives to the table and using smart ways to price right and brand right and promote the right products to the right consumers. They have brought in change in their existing teams and brought on board a number of new retail experts, worked closely and deeply with technology and supply chain partners, malls and banks to bring about the transformation that’s required. They are making great progress and have a shot at winning the retail race.

The race is still open, and like in any race, there will be winners and losers. May the best retailers win!

This article has been written by:

mr-naresh-ahujaNaresh Ahuja, Chairman and CEO, ETP Group

Naresh as the Founder, Chairman and CEO of the ETP Group leads the company with a clear focus on bringing enduring value to customers through best practices mirrored in software applications. Spanning 30 years of focus on retail domain expertise and IT development, ETP today, has a strong customer base of market leaders in more than 22 countries across Asia Pacific, India and the Middle East, and is Asia’s leading Omni-channel Retail Software company.

 

How does ‘Endless Aisle’ enhance the retail customer experience!

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Endless aisle is allowing customers to make use of technologies such as specially designed in-store kiosks or other intuitive systems to order items that are currently out-of-stock in that particular brick-and-mortar store. It is a concept that extends beyond the inventory that in tangible form is available in the store at a given point in time. Thus, endless aisle allows retailers to forge a strong link between customer demand and inventory. Retail companies that have been quick to embrace cross-channel strategies have already begun adopting the endless aisle technology to boost their sales further.

ETP Omni-channel Retail Solutions provide you with features such as Endless Aisle enabling you to deliver a unified brand-customer relationship across all channels.

The Omni-channel Transformation of Retail Businesses at ETP #Futuretail, Philippines

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ETP #Futuretail, Philippines
Omni-channel Transformation of Retail Businesses

ETP Group, Asia’s leading Omni-channel Retail Solutions company hosted senior representatives from Philippines’ leading retail organizations to discuss future challenges and opportunities in an ever-changing retail landscape. The key discussion, “The Omni-channel Transformation of Retail Businesses in the Philippines”, was led by team ETP, including Mr. Naresh Ahuja, Chairman and CEO, Mr. Stephen Dodgson, Principal Management Consultant and Mr. Heherson Uy, National Sales Director – Philippines.

The discussion was part of the ETP #Futuretail 2018 event held at the Fairmont hotel in Makati, recently. Mr. Heherson welcomed the ETP #Futuretail guests and Mr. Stephen Dodgson shared an overview of ETP’s growing presence in Asia. Mr. Naresh Ahuja then shared insights on the growth of the Philippine retail industry in the context of Asia Pacific and the transition of traditional retail to modern retail, e-commerce and omni-channel retail.

Mr. Naresh Ahuja presented key growth data of retail sales in Asia in the coming years. He highlighted the significance of the retail space per capita in the Asian retail market. The presentation also shed light on the abundant opportunities at hand for the retailers in this dynamic region by adopting an omni-channel strategy for their businesses.

ETP then presented a live demonstration of ETP’s Omni-channel Retail Solutions during which, audience members were invited to come forth and personally experience the omni-channel journey by purchasing goods online and instantly collecting them from a pop-up store, setup exclusively for the event.  The audience also witnessed ETP’s Endless Aisle, Click and Collect and Click and Deliver solutions live, completing the O2O journey.

ETP will continue to drive the omni-channel transformation of retail businesses across Asia-Pacific, India and the Middle-East.

Omni-channel and the New Generation of Customers

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In the following video, Mr. Neev Ahuja, Country Manager – India, ETP Group, representing the new generation of customers, shares his views and cues for retailers to keep pace with the demands of the new generation of customers and how omni-channel has been influential both on retailers and the new age shoppers.