Omni-channel POS Software

Evaluating a new Point of Sale (POS)?

When evaluating a new Point of Sale (POS) system, there are several factors to consider in order to make an informed decision. Here are some key points to keep in mind:

• Functionality: Assess the features and capabilities of the POS software. Look for essential functionalities such as inventory management, sales reporting, employee management, and integration with other systems.
• Scalability: Consider the scalability of the POS solution. Will it be able to accommodate your business’s growth and expansion? Ensure that the system can handle increasing transaction volumes, additional store locations, and future integrations.
• User-Friendliness: User experience plays a crucial role in the efficiency of your store operations. Evaluate the ease of use and intuitiveness of the POS software. A user-friendly interface can reduce training time for your staff and minimize errors during transactions.
• Security: Security is paramount when handling sensitive customer data and payment transactions. Ensure that the POS software complies with industry security standards such as PA-DSS and offers features like encryption, tokenization, and secure payment processing.
• Customer Support: Evaluate the level of customer support provided by the POS software vendor. Prompt and reliable technical support can be crucial in resolving any issues or glitches that may arise during day-to-day operations.
• Integration Capabilities: Check whether the POS system can integrate with your existing technology infrastructure, such as e-commerce platforms, legacy systems, accounting software, customer relationship management (CRM) systems, or loyalty programs. Seamless integration can streamline processes and provide a unified view of your business operations.
• Cost and Value: Consider the total cost of ownership, including upfront costs, ongoing maintenance fees, and potential future upgrades. Compare the features and benefits offered by different POS solutions to determine the best value for your business.

Remember to thoroughly research, read customer reviews, and even request demonstrations or trials before making a final decision. Choosing the right POS system can significantly impact your store’s efficiency, customer experience, bottom line profitability, and overall success.

Retail POS solutions to enable a unified omni-channel customer experience

The ETP Omni-channel Store provides your customers a seamless experience across all your stores, e-commerce sites and other touch points. The ETP Omni-channel POS software is integrated with an in-transaction CRM solution which creates a single view of the customer right from registration to billing to customer specific promotions to loyalty management. It is fast, reliable, easy to learn and use with touch-screen technology – making ETP Store a retail POS software that turns your Point of Sale into a point-of-delight for both your customers and your store staff. ETP Omni-channel Store is a JPOS compatible Java based and platform independent robust and flexible retail software, capable of high volume transactions that can fit within various corporate environments thus leveraging your company’s existing IT infrastructure and lowering your operational costs. It is Payment Card Industry Payment Application Data Security Standard (PCI PA-DSS) certified so you can ensure data security of your customers’ payment information. 

The solution offers features like click and collect, endless aisle and easy omni-channel returns and exchanges. Customers can purchase products online and pick them up at their preferred store outlets, they can order products not available in stores and have them shipped directly, and they can also return a product at the store or have it collected from the desired location, irrespective of the channel of purchase. Using the omni-channel retail CRM software, customer-based promotions can be developed, tracked and modified while capturing valuable customer feedback.

The intuitive omni-channel retail POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily. The ETP Omni-channel POS solution also does quick and detailed billing, cash management, reports, gift vouchers, audit trails and can run in online as well as in offline mode. The CRM solution through the POS software helps the store staff to quickly lookup customers and add or update details bolstering the central CRM database further.