Delight your customers and drive repeat business in pet care
A pet owner's love for their furry friend is like nothing else in the world. And when it comes to pet care, the need for essential products is often urgent and immediate. A stock-out situation, inability to deliver directly to the customer (D2C), or difficulties with online-to-offline order fulfillment can quickly lead to a lost sale and potentially a lost customer. ETP Omni-channel Retail Solutions help you ensure you have the right products in stock, facilitate fast deliveries, and boost your revenue through repeat orders.
- Fulfill online/e-commerce orders from store inventory and allow for any store returns for both in-store and online purchases
- Have a single customer ID across all retail channels to enable unified loyalty management
- Manage product, price and promotions across multiple channels and handle end-of-season sales efficiently by introducing innovative promotions
- Enable in-store mobility with a secure Mobile POS to service customers faster and also perform queue-bursting
- Enable timely information on customer buying history, customers’ average spend per visit, and brand/category preferences to facilitate cross-selling/up-selling and increase conversions on footfalls
- Manage multiple product categories and handle batch numbers with expiry for pet food items
- Provide visibility of sales and inventory across channels to replenish at category and style level
- Avoid lost sales by providing ‘endless aisle’ capability in-store to service customers better
- Manage merchandise, time, location, and customer hierarchies for planning category-wise and location-based promotions
- Enhance customer experience by providing quality service and offering a seamless omni-channel shopping experience
