The ETP Omni-channel Store Solution provides seamless integration across all customer touch points. It enables brands to interface with personalized physical and digital retail channels that help to engage better with and create extraordinary value for both the retailer and the end consumers. ETP Omni-channel Store Solution enables true integration between the business back-end operations, supply and demand channels. This ensures the customer can peruse, pick, purchase, like, promote, review, search, seek information and provide feedback from anywhere at any time.
Click and collect: Customers can purchase products online and pick them up at their preferred store
Easy returns: Customers can return products at the store or have it collected from the desired location, irrespective of the channel of purchase
Customer feedback: Receive actionable feedback from customers to measure and improve store productivity
Channel-based promotions: Develop, track, modify relevant promotions for different retail channels
OMS engine: To help decide which is the best store to service the customer’s order
Endless aisle: Order products not available in stores and have them shipped directly
360° customer view: Access customer information across all ETP modules including ETP Store and ETP Mobile Store, brand kiosks, social media and online stores
Build loyalty: Seamless visibility and control of loyalty programs across all customer touch-points
