Omni-channel Loyalty Management enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across the chain of stores or channels. A loyalty scheme definition can be common as long as the local currency of all relevant stores is the same. Additionally, the Edit Customer Loyalty Balance option allows you to edit the customer loyalty points at the central level. This option should be used only in cases where a mistake has been done at the store level or in scheme definition and the correct points have not been provided to the customer during a particular transaction.
