Offer a delightful customer experience
The product and service ranges in the furniture and home furnishings retail are complex and comprehensive. Attention to minute details and major changes is important with proactive scalability. ETP Omni-channel Retail Solutions empower you to provide more value to your customers and improve margins.
- Enhance customer experience by providing single window of customer service for both, cash & carry and home delivery facility
- Enhance inventory visibility across all channels to avoid loss sales opportunity
- Leverage in-store inventory by enabling stores to fulfill orders received online
- Easy management of goods transfers, picking and packing activities, and reservations at store level
- Manage the complexity of a vast variety of products and make them available to all channels
- Enhance inventory management with traceability and control over products that have quality defects or have been returned
- Manage single products, packs or variants based on a number of product characteristics like color, size, style, height, width, length, & more, and assign them easily with different price lists
- Ensure quality data management and consistency across various categories and sales channels
- Centrally manage products, prices and promotions across all channels
- Enable timely information of customer buying history, customers’ average spend per visit, brand/category preferences to facilitate cross-selling/up-selling and increase conversions on footfalls
