Enhance your customer experience
Books and stationery retail involves handling different business formats, a wide range of merchandise mix and varying customer needs. It is important to provide the right assortment, value, service and information about products. ETP Omni-channel Retail Solutions enable you to boost sales and improve net margins.
- Manage product, price and promotions across multiple retail channels
- Avoid lost sales by providing ‘endless aisle’ capability in-store to service customers better
- Manage inventory at ISBN level for end-to-end visibility and use ISBN traceability to track margins earned on different import consignments
- Enable easy product inventory look up in-store based on author, publisher, category, publishing dates and other key product attributes
- Manage sales efficiently by introducing innovative promotions at category, author, publisher level to increase ticket size
- Enable in-store mobility with a secure Mobile POS to service customers faster and also perform queue bursting
- Enable timely information of customer buying history, customers’ average spend per visit, author/category preferences, to increase conversions on footfalls
- Enhance customer experience by providing quality service and offering a seamless omni-channel shopping experience
- Manage merchandise, time, location and customer hierarchies for planning category-wise and location based promotions
- Fulfill online/e-commerce orders from store inventory and allow for any store returns for both in store and online purchases
