A leading diamond jewellery in India which is an ETP V5.2 customer has gone ‘live’ on 6th April 2007 and have started rolling out to all their stores in India. The Roll Out as a success and the system is stable and robust – in 34 outlets, 1 warehouse, 1 factory. All existing stores are ‘live’ now and the whole roll-out process took 1.5 months.
The diamond jewellery retail chain has chosen to implement the integrated ETP V5.2 retail solution across all of its India Retail operations. The values of ETP V5.2 met the retailer’s plans to expand to 50 stores in the immediate future – an integrated system to scale with its business, increase business efficiency, reduce operating costs, improve customer’s in-store experience. ETP is committed in its delivery at all stages, resolving issues quickly and exceeding customer’s expectations.
ETP provides the platform for the retailer to reap the benefits of an integrated inventory management and visibility, proactive CRM, effective, season and promotions planning, category management capability and improved service levels to its customers. ETP enables the company to increase their efficiency and productivity, consolidating and integrating all of its business entities including the franchisees onto one single platform. ETP helps the retailer in improving its customer service, enabling a shorter cycle time at lower costs, selectively adjusting its systems for different regions. It not only increases customer service time for transaction cycle, but also enables additional work/service to be done, eg. size alteration. Most importantly, it allows invoices to be generated in each store in a much shorter time compared to the past. There is greater business efficiency now as the company can decide what stores get what merchandise based on the sales analysis. The ability of inventory lookup across stores also reduces loss sales. Staff has commented that ETP system is user-friendly and easy to navigate.

The diamond jewellery chain is part of a large group which has achieved an outstanding reputation by creating unique end-to-end supply capability. With offices, factories and stores in 15 countries, 15,000 employees and US$1.7 billion in sales, the parent company is firmly established across the value chain and in all major diamond and jewellery centres globally.

The company currently has 34 stores across India. It is perhaps the only jewellery company in India which has tie-ups with the three leading jewellery organisations namely, DTC (De Beers), PGI (Platinum Guild India) and WGC (World Gold Council). The main thrust of the business is retailing diamond jewellery. The size of the store ranges from 700 square feet to 3,500 square feet, depending on the location. Stock held in each store ranges from 700 to 2,000 pieces.

About ETP International Pte Ltd
ETP International is an enterprise software company focused on enabling retailers to run their business proactively using the cutting-edge ETP V5 Retail Solution. Founded in 1988 ETP has its International HQ in Singapore, R&D centre in Mumbai and a network of partners in over 12 countries, selling, implementing and supporting ETP solutions. ETP’s three digit growth is driven by the wide acceptance of its flagship product ETP V5 by leading retailers.
0ETP V5 is a 4th generation solution designed to help retailers move from a push based business model to a push-pull based business model, making them more proactive in planning, execution, analysis and decision making. It is seamlessly integrated through POS, CRM, Online Sales, Call Centre Sales, Merchandise Planning, Promotions Planning, Procurement, Distribution, Warehousing and Analytics. Developed with reliability, scalability and globalisation in mind, ETP V5 is capable of handling multiple languages, time zones, currencies, taxes, company and group structures, 20 users to 1000’s of users, various hardware platforms and operating systems and can be implemented comprehensively or modularly.

On 16 May 2007, ETP International and its business partner 4Bizinet Co. Ltd supported the IBM Solutions Day held at the Intercontinental Hotel, Bangkok. The full day event attracted more than 150 retailers in the Thai wholesale and retail industry. The event offered retail and wholesale insights in the morning session and split into two tracks in the afternoon – Cost Reduction and Revenue Growth. Ms Dipti Paranjape, Regional Solutions Architect of ETP International was invited as a speaker in the Revenue Growth track in which she shared on how technology can be leveraged to increase business revenues and improve operational efficiencies.
Delegates also had the opportunity to get a hands-on demonstration of the ETP V5.2 solution showcased at the ETP International and 4Bizinet booth.

On 16 May 2007, ETP International and its business partner 4Bizinet Co. Ltd supported the IBM Solutions Day held at the Intercontinental Hotel, Bangkok. The full day event attracted more than 150 retailers in the Thai wholesale and retail industry. The event offered retail and wholesale insights in the morning session and split into two tracks in the afternoon – Cost Reduction and Revenue Growth. Ms Dipti Paranjape, Regional Solutions Architect of ETP International was invited as a speaker in the Revenue Growth track in which she shared on how technology can be leveraged to increase business revenues and improve operational efficiencies.
Delegates also had the opportunity to get a hands-on demonstration of the ETP V5.2 solution showcased at the ETP International and 4Bizinet booth.

Kuala Lumpur, Wednesday (24 July, 2007) – ETP International Pte Ltd (ETP), an international retail solutions company, together with its business partner, Cuscapi Berhad, the leading business management solutions provider in Malaysia, jointly organised Retail NEXT, a knowledge sharing and market trends conference at the JW Marriott, Kuala Lumpur on 18 July, 2007.
Partnering with ETP, an international software developer that focuses on the Retail Enterprise Software market in Asia Pacific, India and the Middle East, the first Retail NEXT conference in Malaysia showcased a series of presentations and expert opinions from top retailers and thought leaders from all over Asia Pacific on achieving business objectives and increasing brand value through proactive retailing.

Mr Naresh Ahuja, Chairman and Managing Director of ETP International, started the conference with a welcome address. He highlighted ETP’s role in proactively creating a platform for retail

industry practitioners and analysts to exchange ideas and share expert knowledge. Mr Danny Leong, CEO of Cuscapi shared his view of the changing times in the retail industry
As a platform of knowledge exchange, the event was attended by renowned retailers from the region. Among the guest speakers for the event were Dato Dr. Chin See Keat, Chief Executive Officer & Managing Director of England Optical Group; Mr Phanthep Chatnarat, Chief Executive Officer of C-Mobile; Mr Tan Hai Hsin, Managing Director of Retail Group Malaysia and Henry Butcher Retail; Mr Sandeep Kulhalli, Business Head of Retailing Services Group – Titan Industries Ltd in India; and Mr Krishnamoorthy Vishwanath, General Manager – Jay Gee Enterprises Pte Ltd.
The conference agenda covered a broad spectrum of trends and issues facing the retail industry. With over 70 delegates from leading retail companies in the region, topics such as managing retail branding, leveraging technology to increase business value in the retail industry and customer engagement were deliberated.
The panel discussion which comprise of all the speakers started out with a lively discussion on the change in customers expectations. Delegates participated actively by raising questions on various concerns and even sharing their own experience with their peers.
Mr. Naresh Ahuja, Chairman of ETP International commented: “The first Retail NEXT was held in Bangkok which was extremely well-received by the local leading retailers. This gave us the idea of bringing the same format to other countries. With the success of the Retail NEXT conference in Malaysia, we hope to continue to provide this opportunity for retailers in Malaysia to share knowledge and to take the Malaysian retail industry to the next level. The quality of the speakers and the topics that were presented were relevant and appreciated by the attendees. As such, we hope to make this into an annual event in Malaysia.”
“This is a great opportunity for retailers to come together to share their experiences and successes with the objective of improving the retail industry here in Malaysia. Since starting this partnership with ETP in January 2007, we have seen tremendous interest from Malaysian retailers in how ETP V5 can improve their business. We believe that moving forward, Cuscapi, alongside ETP, will be able to contribute significantly to the Malaysian retail industry” said Mr. Danny Leong, Chief Executive Officer of Cuscapi Berhad.
The conference closed with a gift presentation ceremony by Mr Ahuja and Mr Leong to all the speakers. Each delegate left the conference with the knowledge takeaways as well as an attractive door gift and conference proceedings from ETP International and Cuscapi Bhd.