Careers

Lead Learning & Development

Job Description:

You will be responsible for supporting the organisation’s talent development strategies. This role involves designing, implementing, and managing training programs that enhance employee skills, performance, and career development. The person needs to work closely with the HODs to ensure that training initiatives align with the organisation’s goals and employee needs.

Key Responsibilities:

• Assist in the creation and updating of comprehensive training programs that address specific skill gaps and support organizational objectives.
• Facilitate training sessions and workshops using various instructional techniques to ensure effective delivery and participant engagement.
• Coordinate and manage the logistics of training events, including scheduling, communication, and resource allocation.
• Evaluate the effectiveness of training programs through feedback and assessments to ensure continuous improvement.
• Manage the LMS, including user administration, content uploading, and system maintenance.
• Monitor and report on learner progress and program effectiveness using LMS analytics.
• Provide support and troubleshooting for users navigating the LMS.
• Provide coaching and support to employees in their career development and growth within the organization.
• Conduct one-on-one or small group sessions to address specific development needs or career aspirations.
• Assist in the identification of high-potential employees and the development of individualized growth plans.
• Partner with HR and department leaders to identify training needs and align L&D initiatives with business objectives.
• Communicate effectively with stakeholders to promote L&D activities and garner support for training programs.
• Coordinate with external vendors and consultants to source and manage training resources.
• Develop and track key performance indicators (KPIs) to measure the impact of training programs on employee performance and organizational goals.
• Prepare regular reports on training activities, outcomes, and recommendations for senior management.
• Analyse feedback and data to continuously improve the quality and relevance of training initiatives.
• Stay updated on the latest trends and best practices in learning and development.
• Explore and implement innovative learning technologies and methodologies to enhance training effectiveness.
• Encourage a culture of continuous learning and professional development across the organization.
• Maintain accurate records of training activities, attendance, and certifications.

Qualifications:

• Education: Bachelor’s degree in Human Resources/ Business Administration or MBA in HR/a related field.
• Experience: 5-7 years of experience in learning and development, training, or a related area. Proven experience in designing, developing, and delivering training programs. Experience with LMS administration and e-learning development is preferred.
• Skills: Excellent communication and interpersonal skills. Ability to analyse data and generate actionable insights. Proficiency in using learning management systems and related software. Strong organizational and project management abilities.
• Attributes: Passion for employee development and a commitment to fostering a culture of learning. Creative and innovative thinking. Detail-oriented with a strong focus on quality and continuous improvement. Ability to work independently and as part of a team.

Salary: 10 to 12 LPA

Head Sales Manager – Jakarta

Essential Skills:

• Strong written and oral communication skills.
• Build and execute with the team a strong sales strategy for New Business growth for ETP’s market-leading Retail and e-commerce solutions in the territory and achieve KPIs. Regularly coach and work closely with your team members to perform and grow opportunities.
• 5+ years of SaaS sales experience preferred with a strong track record of managing a team, addressing new business deals, and growing accounts. A strong record of achievement is key.
• Must be energetic, upbeat, entrepreneurial, confident, and a strong communicator who can work well with a team. Expected to have a strong local network of customer and ecosystem relationships.
• Ability to work independently and manage time effectively without constant supervision.
• Ability to work with all levels of professionals within a business including key business decision-makers like Owner/CEO, Directors, Business Managers, IT Managers, and Solution Architects.

Desired Skills, Certifications:

• Strong analytical, problem-solving skills, and the ability to identify customer pain points and how we can address them.
• A self-starter who can generate leads and establish a structured sales methodology and process including opportunity validation, pursuit, and closure. This includes a sales operating pace, providing accurate forecasts and pipeline updates to the business stakeholders.
• Perform business development-related work as an ambassador of ETP in the Subsidiary.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) and CRM usage such as Zoho CRM software / Zoho Campaigns Manager.

Education Qualification:

• Graduate: (Any) IT Background preferred.
• Post Graduate: MBA – Marketing.

Consultant Customer Success

Role

Account Manager for CSM – upselling/cross-selling/relationship building

Qualification

Graduate

Job Description

Essential Skills

• Excellent organizational, adaptability, critical and strategic thinking, and communication skills
• 5+ years in a customer-facing Account Management position
• Ability to understand clients’ business needs and provide tailored solutions
• Self-motivated and ability to work independently
• Managing and developing relationships with clients – Top Management/CEO/CIO/COO and the likes
• Experience within the SaaS, E-commerce, and/or retail tech industries strongly preferred
• Bachelor’s degree in Information Technology/Business/Marketing or any related field

Desired Skills, Certifications

• Strong customer relationship building
• Analytical and problem-solving skills
• Extensive sales and account management experience – 3 years and above
• Proficiency in Google Workspace and Microsoft Office applications
• IT SaaS Sales background
• Strong sales and negotiation skills

Responsibility

• Managing and developing relationships with clients
• Expand our revenue in accounts through cross-sell and up-sell
• Existing customer visits – HO or stores
• Connecting to key business executives
• Understand customer’s business issues, desired business outcomes, and recommend solutions based on Contrast’s best practices
• Ability to prioritize, multi-task, and perform effectively under pressure
• Exceptional organizational, presentation, and communication skills, both verbal and written

Base Location

Manila

Team Lead

Primary Skills

• Team handling
• Technical knowledge on Core Java
• Advanced Java (EJB, Servlet)
• Web Services
• Wing
• Spring
• MS SQL Server 2008/2012
• Stored Procedures
• Core Java (Servlet, JSP)

Experience

7+ years

Job Profile

• Must have handled a team of 4+ members as their direct reporting.
• Responsible for managing the team, their work allocation, utilization, and outcome.
• Responsible for adherence to the development methodologies and processes.
• Should be proficient in working with technologies like: CORE Java, J2EE, SQL2012, XSLT, XML, EJB2.0, Web Services, JSP, Swing.
• Should be able to write and, if required, optimize complex SQL queries. Hands-on exposure to SQL is a must.
• Must have developed Web Services and Stored Procedures.
• Must have worked on Client/Server or Desktop-based applications using Web Services/AWT or other tools.
• Documentation (Technical specifications/Customer Manual/HLD/LLD/Interface documents, etc.) as per policy.
• Review completed tasks to ascertain compliance with standards.
• Delegate tasks and set deadlines.
• Oversee day-to-day work allocation of all team members and provide necessary advice and guidance.
• Monitor team performance and report on metrics.
• Coach all team members and motivate them to produce desired results.
• Discover training needs and provide coaching, organize training for the team members on new techniques and methods.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular audits to discover areas of weakness and fortify them.
• Responsible for the quality of development and delivery.
• Plan Sprint reviews with End Customers for the developed solution.
• Provide inputs to managers for forecasting and planning of the work for team utilization.
• Ensure timely completion of development activity.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Suggest and organize team-building activities.
• Have a valid passport.
• Other duties as assigned.

Regional Sales Manager

Job Description

Essential Skills

• Strong written and oral communication skills.
• Strong prospecting and persuasion skills, ability to gain technical understanding of the products.
• 5+ years of SaaS sales experience preferred with a strong track record of closing new business deals and growing accounts.
• Must be energetic, upbeat, entrepreneurial, confident, and a strong communicator who can work well with a team.
• Ability to work independently and manage time effectively without constant supervision.
• Ability to work with all levels of professionals within a business, including key business decision makers like Owner/CEO, Directors, Business Managers, IT Managers, and Solution Architects.

Skills & Experience

• Strong analytical, problem-solving skills and the ability to identify customer pain points and how we can address them.
• A self-starter who can generate leads and establish a structured sales methodology and process, including opportunity validation, pursuit, and closure. This includes a sales operating pace, providing accurate forecast and pipeline updates to the business stakeholders.
• Perform business development-related work as an ambassador of ETP in the Subsidiary.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) and CRM usage such as Zoho CRM software/Zoho Campaigns Manager.
• Prior experience in CEO-level software solution selling is essential.

Responsibility

• Build and execute a strong sales strategy for New Business growth in the territory and achieve KPIs.
• Generating and qualifying opportunities for Sales and/or creating new opportunities for business growth.
• Work closely with cross-team members such as Inside sales/Marketing and self-research to identify and engage prospects.
• Build and execute a strong sales strategy for New Business growth in the territory and achieve KPIs.
• Building and maintaining strong professional relations with existing customers through regular CRM activities.
• Delivery on revenue accountability with Pipeline creation, progression, and timely closure, working with the manager and cross-team members.
• Building and maintaining strong professional relations with existing customers through regular CRM activities.

Base Location

Singapore

Inside Sales Executive

Work Hours

9am to 6pm, Mondays to Fridays

Location

Home based; prefer candidates already stationed in KL, Selangor or JB.

Job Description

• Taking ownership in achieving inside sales KPIs.
• Generating, cold calling, and qualifying leads.
• Support sales team.
• Upkeeping CRM system.

Skills & Experience

• Diploma/Degree holder.
• Must have 1-2 years of inside sales experience.
• Must have experience as inside sales for an enterprise software company.
• Must have good phone etiquette and storytelling skills.
• Proficient in MS Office.
• Proficient in English; a plus if can speak conversational Bahasa and/or Mandarin.

Technical Architect

General Description

An experienced Technical Architect who has an understanding of on-premise, hybrid and enterprise cloud solutions, across multiple platforms, time zones and countries using multiple business processes and technologies within a product/technology family. Performs varied and complex duties and tasks that need independent judgement and decision-making, in order to manage ETP products Architecture to meet customer needs. Applies and improves methodology, company procedures, and best practices. Operates independently to provide technical solutions for Product requirements.

Job Profile (Roles & Responsibilities)

• To review and define development standards and base foundation for product development for ETP V5.5.
• Ensures continuous learning in line with new developments in technology and feeds to architecture design.
• To lead the technical design team to design and prepare specifications of system architecture enabling delivery of high-quality solutions within budget and timelines.
• Involvement in development activities to ensure development as per technical architecture.
• Technical guidance to the development team.
• Design and implement frameworks, interfaces, and services to be used by a broad range of applications and development groups.
• Design system layers and architecture standards to support componentized, layered, and distributed applications.
• Work with internal and external technical leaders to develop innovative solutions that meet market needs with respect to functionality, performance, scalability, and reliability, realistic implementation schedules, and adherence to architectural goals and principles.
• Monitor technology trends such as emerging standards for new technology opportunities.
• Managing joint development with 3rd party vendors, and managing outsourced development, Testing etc.
• Responsible for eliciting software requirements using a Marketing Requirements Document (MRD) developed by the product planning/marketing team and/or the Product Steering Committee and developing a high-level Product Requirements Document (PRD) and an elaborate Software Requirements Specification (SRS) for the software engineering/development organisation for subsequent design, development, and testing activities.

Location:

Mumbai

Work experience / Expectations

• Total of 10 – 12 years of total IT experience of which last 3 to 5 years as a Technical Architect, preferably in a leadership position in a product company.
• Experience in technical architecture design using REST API, Cloud based APIs, Angular, microservices, MySQL, Redis, Solr and Kafka.
• Wide variety of design exposure on business issues including Supply Chain, POS, CRM, eCommerce. (Retail Domain and Retail Product Development Experience – Highly preferred)
• Experience with a range of methods from RUP to an Agile approach.
• Must have exceptional good analytical and debugging skills.
• Strong experience in performance tuning and stress testing.
• Strong experience of the J2EE & .Net Platform and implementation of OOAD, UML & SOA.
• Qualification: B.E / B.Tech/ M.tech / MCA / MS preferred.

Skillsets

Must Have

• Core Java (Experience with Java Swings/AWT is required)
• Web Services – Restful Services using Springboot, Jersey, SOAP services using xfire
• JDBC / JPA/ Hibernate
• XML, XSL, Schema design, parsers, etc.
• Application framework – SpringBoot, MVC/Struts
• J2EE – JSP, EJB, Servlets
• Knowledge of SOA Framework, JMS (ActiveMQ), ESB – Mule
• Extensive knowledge and experience with RDBMS (MS SQL preferred), including SP’s, table optimization, and performance tuning
• Skill to design large-scale web-enabled applications (B2B and B2C implementations)
• Application Server: Wildfly / JBoss, Tomcat, or other enterprise application servers
• Build Scripts knowledge (Hands-on ANT/Maven), Source Control Management (SVN, CVS, etc.)
• Design patterns, UML
• Hands-on knowledge on working and troubleshooting on Windows Systems and Linux (Ubuntu) Systems including OS scripting (PowerShell, Shell scripts, etc.)

Good to Have

• Working knowledge on .Net technology / Business Intelligence Tools (Preferred SSAS)
• EAI, RPC, HTML/HTTP, cryptography, and data modeling
• Cloud computing

Regional Sales Manager

Job Description:

Essential Skills

• Strong written and oral communication skills.
• Strong prospecting and persuasion skills, ability to gain technical understanding of the products.
• 5+ years of SaaS sales experience preferred with a strong track record of closing new business deals and growing accounts.
• Must be energetic, upbeat, entrepreneurial, confident, and a strong communicator who can work well with a team.
• Ability to work independently and manage time effectively without constant supervision.
• Ability to work with all levels of professionals within a business including key business decision makers like Owner/CEO, Directors, Business Managers, IT Managers, and Solution Architects.

Skills & Experience

• Strong analytical, problem-solving skills and the ability to identify customer pain points and how we can address them.
• A self-starter who can generate leads and establish a structured sales methodology and process including opportunity validation, pursuit, and closure. This includes a sales operating pace, providing accurate forecast and pipeline updates to the business stakeholders.
• Perform business development-related work as an ambassador of ETP in the Subsidiary.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) and CRM usage such as Zoho CRM software/ Zoho Campaigns Manager.
• Prior experience in CEO-level software solution selling is essential.

Responsibility:

• Build and execute a strong sales strategy for New Business growth in the territory and achieve KPIs.
• Generating and qualifying opportunities for Sales and/or create new opportunities for business growth.
• Work closely with cross-team members such as Inside sales/Marketing and self-research to identify and engage prospects.
• Building and maintaining strong professional relations with existing customers through regular CRM activities.
• Delivery on revenue accountability with Pipeline creation, progression, and timely closure, working with manager and cross-team members.

Base Location:

Manila

Assistant Manager – Digital Marketing

We are looking for a dedicated and enthusiastic Marketing Leader to join our team and grow our market in Asia Pacific and India.

Our ideal candidate is highly motivated, an excellent communicator, can work well within a cooperative and friendly team as well as being able to work on their own initiative. The primary focus of the role is to work with the Sales & Marketing team to develop and deliver a healthy lead generation program, driving qualified leads into the sales pipeline.

Job Description

• Devising strategies to drive online traffic / create awareness / create engagement / drive leads / sales / conversions.
• Should have hands-on experience in developing and managing Google AdWords – PPC, remarketing, dynamic ad campaigns and monitoring them on a daily basis.
• Planning & executing LinkedIn, Facebook & Instagram paid campaigns.
• Updating social media touch points as per the SM strategy adopted.
• Managing online brand and promoting company’s products and services in the digital space.
• Creating and posting blog posts, articles, videos, company/product information on tech/trade sites.
• Coordinating with the SEO agency on a daily basis to improve the keyword rankings and organic traffic and reduce the bounce rate.
• Reviewing and actively managing website and other online assets and sources. Adding languages to the existing website.
• Should be able to use WordPress CMS and basic HTML coding.
• Using and researching the internet and new media to reach new customers and generate leads.
• Review new technologies and keep the company at the forefront of developments in digital marketing.
• Create plans, calendars, and reports and analyze ROI of each digital marketing initiative; Strive to improve the DM results.

Skills & Experience

• 5+ years of strong experience in strategically managing and growing organization’s marketing funnel.
• Plan, execute and monitor LinkedIn paid campaigns. Plan and execute all digital marketing, including Website, e-mail, Social Media, SEO/SEM, PPC- retargeting, display & search advertising campaigns as well as, monitoring and managing them on a daily basis.
• Mastery of Excel & Google Sheets, Google Analytics, Digital Marketing and automation tools.
• Well-versed with Google Analytics and Google Ads, and executed, monitored and analysed E-mail campaigns.
• Proven track record of exceeding Lead Generation targets.
• Data-driven marketing strategy, planning, budget allocation and organization alignment experience.
• Demonstrated experience in analyzing and improving marketing funnels and conversion rates.
• Ability to self-motivate, multi-task and work independently or within a team.
• Strong experience using technology tools to support Lead generation.
• Should be able to create content such as technology articles, blog posts, slide shares and more, for posting online.
• Create plans, calendars, and reports for all digital marketing tasks.

Business Consultant

Role

Implementation Consultant – ETP Unify Commerce Solutions

Job Description:

Responsibilities:

Client Discovery and Needs Assessment:

• Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
• Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

• Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management, and integration with online marketplaces.
• Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

• Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
• Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

Project Management:

• Develop and maintain project plans, timelines, and milestones for own activities in a project.
• Coordinate with internal and external teams to ensure project deliverables align with client expectations.
• Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

• Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
• Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting:

• Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
• Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication:

• Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.
• Communicate client feedback, feature requests, and enhancement opportunities to the product development team.

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field.

Experience:

• Minimum of 5-7 years of experience in a similar role, with a proven track record of successfully implementing complex cloud-based solutions in the retail or unified commerce domain.

Technical Skills:

• Proficiency in configuring and customizing POS systems, CRM, Order Management, Promotion, Inventory, Product, and Price Management modules.
• Strong understanding of cloud-based technologies and integration with various Payment gateways, online marketplaces & logistics players.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.

Analytical and Problem-Solving Skills:

• Strong analytical thinking and problem-solving abilities to address client needs and troubleshoot technical issues.

Project Management:

• Experience in project management methodologies, including Agile or Scrum, to ensure effective and timely project delivery.

Team Lead – Unify

Primary Skills

Team handling, technical knowledge on Core Java, Advance Java (EJB, Servlet), Webservices, Microservices, Spring, MS SQL Server 2008/2012, Stored procedure.

Experience

7+ years

Job Profile

• Must have handled a team of 4+ members as their direct reporting.
• Responsible for managing team, their work allocation, utilization, and outcome.
• Responsible for adherence to the development methodologies and processes.
• Should be proficient in working with technologies like CORE Java, J2EE, SQL2012, XSLT, XML, EJB2.0, Webservices or Microservices, Angular.
• Should be able to write & if required, optimize complex SQL queries. Hands-on exposure to SQL is a must.
• Must have developed Web Services and Stored Procedures.
• Must have worked on Client / Server or Desktop-based applications using Webservices/ AWT or other tools.
• Documentation (Technical specifications/Customer Manual /HLD /LLD/Interface documents, etc.) as per policy.
• Review completed tasks to ascertain compliance with standards.
• Delegate tasks and set deadlines.
• Oversee day-to-day work allocation of all team members and provide necessary advice and guidance.
• Monitor team performance and report on metrics.
• Coach all team members and motivate them to produce desired results.
• Discover training needs and provide coaching, organize trainings for the team members on new techniques and methods.
• Keep up with trends in the constantly evolving information technology industry.
• Perform regular audits to discover areas of weaknesses and fortify them.
• Responsible for quality of the development and delivery.
• Plan Sprint reviews with End Customers for the developed solution.
• Provide inputs to managers for forecasting and planning of the work for team utilization.
• Ensure timely completion of development activity.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Recognize high performance and reward accomplishments.
• Suggest and organize team building activities.
• Have a valid passport.
• Other duties as assigned.

Business Analyst

Job Description

We are seeking a dynamic and detail-oriented Business Analyst with 4-5 years of experience in Customer Relationship Management (CRM) systems. The ideal candidate will possess strong analytical skills and the ability to work closely with cross-functional teams to analyze business requirements, design CRM solutions, and support the implementation and enhancement of CRM systems.

As a BA, you would be responsible for designing solution approaches for developing new functionality in the existing ETP Suite of applications. Below are the responsibilities:

• Preparation of a detailed functional specification based on the given requirement, with wireframe, flow charts, user stories and acceptance criteria.
• Presenting the functional design to the development and QA team.
• Working closely with the development team for the new feature development.
• Validation of the feature once it is developed against the functional specification.
• Coordinating with the QA team for the test scenarios.
• Preparation of manual and training materials.
• Market Research and analysis of competitor’s solutions.

Skills & Experience

• We require an enthusiastic and talented person.
• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 4-5 years of experience as a Business Analyst, preferably in CRM systems.
• Strong understanding of CRM platforms and their capabilities.
• Proficiency in business process modelling, data analysis, and requirements documentation.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Strong problem-solving skills and attention to detail.
• Knowledge of data privacy regulations and CRM best practices.
• Should have a working knowledge of design tools & flowcharting tools.
• Should be able to do research on a given topic and come up with possible solution designs to achieve the same.
• Preferred to know SQL queries.
• Preferred to have a working knowledge of Jira.

Location:

Mumbai

EA

Qualification:

Graduate/MBA in Analytics

Job Description:

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests and recommendations to ensure smooth day-to-day engagements.
• Should have prior experience in handling organizational-level KPI dashboards, manager business dashboards.
• Act as a liaison and provide support to the Board of Directors. Arrange and handle Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes of meetings. Adhere to compliance with applicable rules and regulations.
• Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization, including assisting with projects, designing and producing documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties, composing and preparing correspondence; maintaining contact lists; making travel arrangements.
• Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. Act as a “barometer,” having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.

Skills & Experience:

• 6 Plus years of EA experience
• Strong communication and interpersonal skills.
• Is an outgoing person and team player.
• Is a long term player

Base Location:

Mumbai

Manager – Customer Support

Job Description:

Customer Support Operational Management:

• Lead day-to-day support operations to ensure that ETP customers are receiving responsive and quality support from ETP CS.
• Plan and execute the global support goals for each year.

Support Engineer/Analysts Management:

• Build a team that reflects ETP’s values of support excellence, personal growth, and teamwork.
• Inspire employees to work smarter and find purpose in their roles.
• Build career plans for support staff.
• Train or project manage the technical training of each support engineer.
• Train support engineers by growing current and future leaders.

Efficiency and Customer Feedback Management:

• Report to Management on support customer health & KPI’s.
• Monitor tickets and diagnose areas for improvement.
• Collaborate with ETP Projects and R&D teams to advocate for product improvement and support policy.

Skills & Experience:

• Exposure to working with international customers for software solution delivery, implementation, or providing support.
• Techno-Functional background to manage Support Analyst and L3 Software Engineer teams.
• B.E. / B. Tech., M.C.A. preferred.

Location:

Mumbai

Business Consultant (Mumbai)

Responsibility

Client Discovery and Needs Assessment:

Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management, and integration with online marketplaces.
Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

Project Management:

Develop and maintain project plans, timelines, and milestones for own activities in a project.
Coordinate with internal and external teams to ensure project deliverables align with client expectations.
Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting:

Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication:

Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.

General Manager – Ordazzle Customer Services & Support

Job Description:

• Responsible for onboarding customers on our e-commerce platform, Ordazzle, handling their e-commerce platform, and achieving the expected outcome.
• Providing world-class support to our customers on our new Ordazzle e-commerce Management System.
• Leading and managing the activities of Support teams in a 24X7 global support environment 
• Recruit, develop and manage a team of Team Lead (s), Business Analysts and L1 /L2 Support engineers.
• Develop and implement processes for onboarding, managing schedules, workload, response, resolution and quality to meet SLAs including building FAQs and adding to the LMS
• Prepare, document, and deliver training and development plans and performance evaluations.
• Handling escalations and assuming ownership of the end-to-end customer experience
• Follow up with customer satisfaction surveys.
• Serving as a liaison role, the manager creates a bridge that connects the technical and business perspectives of customer engagements. 
• Participate in onboarding and support and maintenance sales cycle (meetings with customer management and support representatives, development of presentations, work on requests for proposal (RFP/RFI), evaluate resources and costs for support services, draft and review service contracts, etc.);
• Implementing e-commerce Best Practices in the Ordazzle Solution

Skills & Experience:

• Overall experience of approximately 20 years in Software implementation and Support
• At least 3 years experience in managing onboarding and support of Cloud Business Applications
• Experience working with ticketing tools and SLA governed environment.
• A good exposure to Webservices, REST API, Java, Spring Boot, Microservices and MySQL.
• Strong problem-solving and multi-tasking skills
• Excellent client-facing skills
• Excellent listening skills
• Excellent written and verbal English communication skills
• Ability to speak and write clearly and accurately 
• B.E. / B. Tech., M.C.A. preferred

Location: Mumbai

Team Lead

An experienced technical lead who understands enterprise solutions, across multiple languages, time zones and countries using multiple business processes and technologies within a product/technology family. Performs varied and complex duties and tasks that need independent judgment and decision-making, in order to manage ETP products and technology to meet customer needs. Applies and improves methodology, company procedures, and best practices. Is a strong man manager.

Operates independently to provide deliveries to customers. Performs varied and complex duties and tasks that need judgment, in order to implement ETP products and technology to meet customer needs. Demonstrates expertise in delivering functional and technical solutions on moderately complex customer engagements.

Skills & Experience

• Experience in handling teams of technical specialists who deliver the product to the customer on the cloud, first time right
• Proven experience as a Java Developer with a minimum of 8 years of experience in Java development.
• Strong leadership skills with the ability to lead and motivate a team.
• In-depth knowledge of Java programming language, J2EE architecture, and Spring framework.
• Hands-on experience with web services (RESTful, SOAP), Hibernate, and relational databases (MySQL, PostgreSQL, etc.).
• Experience in Java Microservices, Angular.
• Excellent problem-solving skills and attention to detail.
• Experience in code review
• Aware of CI & CD tools like Jenkins
• Aware of Dockers environment & Linux OS (Ubuntu)
• Handled teams of 5 to 8 developers

Key Responsibilities

• Lead and mentor a team of Java developers, providing technical guidance and support throughout the software development lifecycle.
• Collaborate with project managers, business analysts, and stakeholders to understand project requirements and translate them into technical specifications.
  
• Technical Design for the development features considering overall design principles, ETP Product foundation points and overall ETP architecture.
• Preparation of detailed development WBS.
• Conduct code reviews, ensure code quality, and enforce coding standards.
• Unit Test Scenarios.
• Task Allocation, monitoring, review of actual work done along with Code review.
• Guide team on complex business logic development, testing and deployment areas
• Carrying out key feature development by yourself along with managing the team members.
• Troubleshoot and debug complex issues, ensuring timely resolution.
• Ensure projects are executed on time and budget
• Own quality of development and documentation

Base Location: Pune

Business/Application Consultant – Retail Omni-Channel Marketplace (Philippines)

We are in search of a dynamic and skilled individual to fill the role of Business/Application Consultant in the Retail – Omni Channel Marketplace domain within the Philippines. The ideal candidate will possess a comprehensive understanding of retail operations with 3-5 years of experience, particularly in the context of omni-channel sales and marketplace dynamics specific to the Philippines market and BIR regulations. This position primarily entails implementing Point of Sale (POS) applications, designing new requirements, and managing User Acceptance Testing (UAT) processes.

Responsibilities:

1. POS Application Implementation: Lead the deployment and configuration of Point of Sale (POS) applications tailored to the unique requirements of the Philippines retail market. Collaborate closely with cross-functional teams to ensure smooth integration and alignment with local business practices.
2. Requirement Analysis and Design: Engage with stakeholders to gather and analyze business requirements, considering the specific needs and preferences of the Philippines market. Propose innovative solutions to address these requirements and enhance the omni-channel shopping experience for local customers.
3. UAT Coordination: Oversee User Acceptance Testing (UAT) activities, including test planning, execution, and defect management, ensuring compliance with local regulations and standards. Work closely with end-users to validate system functionalities and ensure a high-quality user experience.
4. Solution Documentation: Develop comprehensive documentation, including functional specifications and user manuals tailored to the Philippines market. Provide training and support to end-users to facilitate seamless adoption of new applications and processes.
5. Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices in retail omni-channel management relevant to the Philippines market. Identify opportunities for process optimization and system enhancements to drive operational efficiency and customer satisfaction.

Requirements:

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Proven experience in implementing POS applications and solutions within the retail sector in the Philippines.
• Strong analytical and problem-solving skills, with the ability to translate local business requirements into technical specifications.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse teams in the Philippines.
• Familiarity with UAT methodologies and tools applicable to the Philippines market.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

Preferred Qualifications:

• Knowledge of local regulations and compliance standards governing retail operations in the Philippines.
• Experience with leading POS platforms commonly used in the Philippines market
• Proficiency in SQL, scripting languages, and data analysis tools.

Join us in revolutionizing the retail landscape in the Philippines and delivering exceptional omnichannel experiences to our customers. Apply now to become a part of our innovative team!