The Journey to Creating Amazing Customer Experiences

Elevating Retail Performance

The Journey to Creating Amazing Customer Experiences

Download this whitepaper and learn how adopting ETP’s omni-channel retail technology will:

Enhance your customer engagement, operational efficiency, and give you a competitive edge.
Enable you to create gain your customers’ trust, foster revenue from loyal customers, and optimise your working capital.
Empower you in elevating retail performance on your Journey to Creating Amazing Customer Experiences.

Omni-channel retail technology plays a crucial role in shaping the customer experience and driving sales growth in today’s dynamic retail landscape. Modern-day customers expect seamless and personalized experiences across channels, real-time inventory lookups, on-the-spot earn-and-burn loyalty programs, and omni-channel selling as well as deliveries. You can deliver all of these easily by adopting the right, proven and widely adopted Omni-Channel Retail Solutions.

ETP V5 Retail Software Solutions have successfully delivered several business benefits to leading lifestyle retailers in the region, including:

Single View of Customer

Comprehensive view of each customer’s interactions with the brand, regardless of the channel they use. Create a consistent experience across all touch points to increase customer satisfaction and loyalty. Allow customers to earn and burn loyalty points instantly across sales channels.

1:1 Personalization Campaigns

With a unified view of customer data, you can tailor product recommendations and promotions based on individual preferences and purchase history. This targeted approach enables personalized cross-selling and upselling opportunities that drive higher average sales per customer and their engagement with the brand, boosting loyalty and revenue.

Matching Promotions with Inventory

Offer the right products at the right time by dynamically pairing promotions with inventory. Use efficient Promotion Planning solutions to get higher inventory turn by promoting-out ageing inventory.

Advanced Analytics and Reporting

Identify trends, optimize operations, and drive revenue growth through our robust analytics capabilities that provide actionable insights and enable data-driven decision-making.

Flexible Omni-channel Fulfilment

Give your customers the variability to choose how they receive their purchases with options like BOPIS, Endless Aisle, Ship from Store, D2C, Click & Deliver, and Frictionless Payments. The seamless integration of online and offline channels saves time and enhances the shopping experience. Additionally, the Endless Aisle concept expands product availability, empowering customers to find precisely what they need. This approach boosts satisfaction and captures potential sales that might have been lost due to limited in-store inventory.

Retailer Success Story

ETP is empowering Sonak Corp. on its Journey to Creating Amazing Customer Experiences

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ETP Group is a leading Unified Commerce Software company, with a 36 year track record of delivering enterprise class retail technology solutions. Market leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries.

ETP’s comprehensive AI powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionality, from POS, CRM, OMS, PIM, Unified Inventory to Unified promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETP’s Unified Commerce Retail Platforms creates a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

ETP’s strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. ETP’s “asset-light” solutions minimise IT administrative costs, enabling businesses to focus on growth and strategic initiatives.