Retail Customer Relationship Management Loyalty

Engage customers better & grow your brand loyalty with ETP CRM solution to create amazing customer experiences.

Enable your customers to peruse, pick, purchase, promote, review, research, and provide feedback from anywhere anytime with ETP’s in-POS Retail CRM solution. Delight your customers with personalized offers, multiple channels, modes of payment & delivery options and provide them an amazing customer experience.

Proven Benefits of ETP V5 Retail CRM Software

Single view of Customers

Easy Loyalty Management

Earn-n-Burn Loyalty Points

Retail CRM & Loyalty Management

Enhance Retail Customer Experience

The ETP Retail CRM software integrated with the ETP Retail POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily.

The ETP Retail CRM solution is an in-POS Solution and it connects the business back-end operations with the supply and demand channels
Customers can peruse, pick, purchase, like, promote, review, search, seek information, and provide feedback from anywhere at any time
Customer registration allows for centralized management of all customer data. Information fed through any channel is instantly updated in the CRM and easily reflected for viewing and editing in the other channels
Using the Retail CRM software, personalised promotions can be developed, tracked, and modified while capturing valuable customer feedback
Customers are delighted with personalized offers and empowered with multiple retail channels, modes of payment and delivery options which further aid sales frequency
Its loyalty management functionality enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across a chain of stores or channels. The in-POS earn and burn feature enables your customers to instantly register and accumulate loyalty points acquired through both online and offline purchases

Leverage Mobile POS (mPOS) technology to improve store productivity

Eliminate long queues in-store and avoid lost sales

Quickly register customers into your CRM program and allow them to earn loyalty points immediately

Service customers where they are in the store, rather than making them queue and crowd at the till

Improve salesperson productivity with easy customer and inventory lookup functionality

Leverage Mobile POS (mPOS) technology to improve store productivity

Eliminate long queues in-store and avoid lost sales

Quickly register customers into your CRM program and allow them to earn loyalty points immediately

Service customers where they are in the store, rather than making them queue and crowd at the till

Improve salesperson productivity with easy customer and inventory lookup functionality

500+

Brands

$18 Billion

of Merchandise

24

Countries

We selected ETP because of its market presence, product and domain knowledge. The selection was also easy since some of our competitors in the other parts of the world had already chosen ETP. They helped us overcome our internal challenges and accommodated very well to our requirements. As an enterprise, we are in the long haul with ETP as our partner in success and growth.

Leading Retailer in Indonesia
Research Development Advisor

ETP has been our partner since the last seven years and we have seen their incredible market and domain knowledge with a dedicated and committed team. Their solutions worked very well within our enterprise and our franchise operations. I think our choice of ETP as our retail technology partner has been on the mark and we shall be strengthening our partnership and rolling out more modules that they have on board.

Leading Apparel Retail Brand
MD

With ETP, we have a partner who not just understands technology but also our overall business. That really adds value for us! As a CIO, they made my life simple by bringing all the top process functions and best practices. They understood our requirements so well that their solution needs no customization till date, just some add-ons. They are highly responsible and responsive in delivery and I immensely enjoy working with them.

Leading Lifestyle Retailer in Malaysia
CIO

FAQs

What is the use of POS Software?

A POS system is a set of software packages, either cloud-based or accompanying compatible hardware packages, that is used to organize and operate your retail business. The software links your customer service, inventory, marketplaces, accounting, payroll and other departmental functions within one program, which helps centralize your administrative tasks. Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area. It can also improve the customer experience with efficient promotion planning, reduce ,waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

What are the key features of ETP V5?

ETP V5 is an enterprise-class Omni-channel Retail Solution that seamlessly integrates point of sale (POS), customer relationship management (CRM) and loyalty management, merchandise and inventory management, assortment and OTB planning, marketing, and promotions planning, and business intelligence (BI). The ETP Omni-channel retail software allows the scalability required for business growth. ETP V5 can be deployed comprehensively or modularly, in-premise or on the cloud, across multiple platforms, channels, and system environments.

Does ETP V5 have offline mode capability?

ETP V5 POS software has an offline mode that will continue to work, even during server downtime. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

What Industries can ETP V5 support?

ETP V5 is a proven Omni-channel Retail Software that serves market leaders in 24 countries across the Asia Paciﬁc, India and the Middle East regions and across various industries such as Apparel, Sports Goods, Health & Beauty, Electronics, Furniture & Home Furnishings, Books & Stationery, Footwear, Luggage & Handbags, Jewelry, Timepieces and many more.

How does ETP V5 integrate with other solutions?

The ETP Integrator is designed to integrate ETP V5 seamlessly with any ERP, Finance, HR, Manufacturing, and other applications, services, or databases. Leveraging on XML and J2EE technologies, ETP Integrator is platform and format-independent and has an easy-to-use, drag-and-drop interface for smooth system integration. With this flexibility, almost any solution component of the ETP V5 retail solutions can be deployed independently and integrated with existing systems. Designed to handle large data volumes, it is made for retailers who need to scale up their business. It can be implemented in parallel across multiple instances to cater to any volume of data integration. This allows you to decide on the level of collaboration and helps you maximize existing investments. It has been successfully implemented with various enterprise applications handling up to 7.1 million transactions a day.

What are the key features of ETP that differentiate it from other software?

Superior customer service that helps you deliver desired, unified customer experience with consistent and flexible customer policies across all channels and formats. Retail management software with integrated Omni-channel CRM at the POS to drive better customer relationships and ensure higher sales across channels. A powerful Omni-channel promotions engine that automatically distributes and implements targeted promotions.

What is 6 + 1 ?

37983

ETP Group is a leading Unified Commerce Software company, with a 36 year track record of delivering enterprise class retail technology solutions. Market leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries.

ETP’s comprehensive AI powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionality, from POS, CRM, OMS, PIM, Unified Inventory to Unified promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETP’s Unified Commerce Retail Platforms creates a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

ETP’s strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. ETP’s “asset-light” solutions minimise IT administrative costs, enabling businesses to focus on growth and strategic initiatives.