Support you can count on

Hands-on, enterprise class, dedicated technical support

The ETP Customer Support team’s mission is to provide high quality and responsive support to our customers. A professional team of support analysts and engineers are dedicated to providing application support and service to our customers across vast geographical distances and different time zones.

With world-class support service to ETP customers, we help protect their software investment and ensure the smooth functioning of their business operations through a web-based support portal and knowledge repository.

Our support program has been designed to meet our retail customer’s ETP software support needs anywhere in the world. We understand the need for timely help and professional service and are committed in providing high standards of service to our customers.

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ETP Group is a leading Unified Commerce Software company, with a 36 year track record of delivering enterprise class retail technology solutions. Market leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries.

ETP’s comprehensive AI powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionality, from POS, CRM, OMS, PIM, Unified Inventory to Unified promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETP’s Unified Commerce Retail Platforms creates a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

ETP’s strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. ETP’s “asset-light” solutions minimise IT administrative costs, enabling businesses to focus on growth and strategic initiatives.