ETP Omni-channel Solution Benefit - Anywhere Exchange or Return

Seamlessly manage cross-channel returns and exchanges

Anywhere Return/Exchange function of the ETP Omni-channel Store Solution enables you to extend an enhanced customer service to your end customers. Your customers can now buy products online and return or exchange them at the nearest store or buy in store and trigger an online return or exchange or have it collected from the desired location, irrespective of the channel of purchase.

Returns can be accepted at the store and the in-store inventory balance updated instantly using the ETP Store Inventory Management function. Purchases can also be made from customers and these are called Buy Backs. In case of Buy Backs, a credit note is generated for the customer using which customers can do purchases from the ETP Store Front. All this, seamlessly enabled with the ETP Store and ETP Connect Web Services framework.

ETP V5 Omni-channel Retail Solutions comprising omni-channel POS software, Mobility (mobile POS), CRM software, Marketing and Promotion Campaigns, Order Management & Supply Chain Management, Omni-channel Analytics and Omni-channel Connect provide you with features such as Click and Collect, Click and Deliver, Endless Aisle, a holistic view of the inventory, and a single view of the customer enabling you to deliver a unified brand-customer relationship across all channels. This is done using real-time integration of ETP’s POS solution, CRM solution and Promotions engine with webstores and marketplaces using ETP Connect’s secured web services framework, which has the ability to see and manage order flows.

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ETP Group is a leading Unified Commerce Software company, with a 36 year track record of delivering enterprise class retail technology solutions. Market leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries.

ETP’s comprehensive AI powered solution suites, ETP Unify and Ordazzle, encompass a broad spectrum of e-commerce and retail functionality, from POS, CRM, OMS, PIM, Unified Inventory to Unified promotions, Logistics management and seamless integration with marketplaces and e-commerce platforms. ETP’s Unified Commerce Retail Platforms creates a frictionless and consistent shopping experience for consumers across all channels, wherever, whenever, and however they choose to shop.

ETP’s strength lies in its ability to provide robust and innovative retail solutions built with the most scalable and secure technology, MACH architecture and beautiful UI design. ETP’s “asset-light” solutions minimise IT administrative costs, enabling businesses to focus on growth and strategic initiatives.